Delivery & Terms.
All orders are processed and dispatched from Monday – Friday (working days only). Orders placed BEFORE 2pm will be processed and dispatched the same day. Orders placed AFTER 2pm will be processed and dispatched on the next working day. We offer Standard delivery or Express (next day) delivery, posted by Royal Mail with Recorded delivery. Please allow between 3 – 5 working days for Standard delivery and 1 working day for Express delivery – Orders should be placed by 2pm for Next Day delivery. VanityFemme will cover any extra delivery charges if there is a delivery fault of the companies however if it’s the case that the customer did not collect their parcel or was not home to receive their parcel, and the parcel is sent back to the company headquarters, then the customer is liable to pay the extra delivery charge.
Customers can cancel/exchange orders up to 24 hours after placing their order. After which the order cannot be cancelled or exchanged.
Due to the nature of the item, for sanitary purposes there are no refunds or exchanges. In the unlikely event you receive a damaged item, we will gladly replace it, only if it is unused, unworn and in its original packaging, unopened.
Please use the Contact form to submit any further concerns or queries and we will reply to you within 24 hours.
Disclaimer: Please note that you are purchasing and wearing VanityFemme Mink Lashes at your own discretion.